Frequently Asked Questions

Question: I can’t unzip the files. What do I do?

Some clients get an error when attempting to unzip the file on Windows machines: “The destination path is too long” or “File path too long”

Windows has a known issue when unzipping files. This error is caused when you use Windows Explorer or WinZip to extract files and it encounters a file path that exceeds the maximum character limit.

To resolve this problem, please use the free alternate unzipping tool called: 7-Zip, that can handle long file paths.

IMPORTANT: After installing 7-zip, RIGHT CLICK on the zipped file, then click “7-Zip”.

Here’s a YouTube video showing how to unzip a file in Windows using 7-Zip: